FAQs

Defective or damaged items: If your piece arrives with a defect that wasn’t mentioned in the product description, you can return it within 3 days of delivery and we cover the return shipping. WhatsApp us at +92 331 1077756 with your order number and photos.

Doesn’t fit or changed your mind: Return it within 3 days of delivery in exchange for store credit only — no cash refunds. Return shipping in this case is on the buyer.

No return requests will be entertained after 3 days of delivery.

Note: All pieces are hand-picked vintage. Pre-existing wear, fades, or repairs noted in the product description are not defects and do not qualify for a return.

Orders are processed and dispatched within 1–2 business days. Once dispatched:

• Karachi, Lahore & Islamabad: 2–3 business days
• Rest of Pakistan: 3–5 business days

These are courier estimates — weather, holidays, and remote locations can affect timing.

Sizing: Every product page lists exact garment measurements (chest, length, sleeve, waist, etc.) — please compare against a piece you already own before ordering. Vintage sizing runs inconsistent across eras and brands, so measurements are the ground truth, not the labeled size.

If the piece doesn’t fit, you can return it within 3 days of delivery in exchange for store credit only. Return shipping is on the buyer.

Damaged or wrong item: Inspect your order on delivery. If the piece is damaged in transit or the wrong item was sent, WhatsApp us at +92 331 1077756 within 48 hours with photos. We’ll cover return shipping and either refund you or send a replacement (subject to availability — most pieces are one-of-one).

• Orders over PKR 5,000: Free shipping across Pakistan
• Orders under PKR 5,000: Flat rate PKR 300

We currently ship within Pakistan only. International shipping is on the roadmap — follow @the.playback.store on Instagram for the announcement.

Yes. Once your parcel is dispatched, you’ll receive a tracking number by SMS and WhatsApp along with the courier’s tracking link.

If you need to change your delivery address, WhatsApp us before the order is dispatched — once shipped, we can’t reroute.

All prices are in Pakistani Rupees (PKR), inclusive of applicable taxes. We accept:

• Cash on Delivery (COD) — nationwide
• JazzCash
• EasyPaisa
• SadaPay
• Bank transfer (on request)
• Debit / Credit cards — coming soon

For COD, please have exact change ready and ensure someone is available at the delivery address to receive and pay the courier.

Tag @the.playback.store on your Instagram post or story wearing your piece — we regularly reshare community fits. For press features, brand collabs, or wholesale enquiries, email support@theplaybackstore.com.