Refund policy

We have a 3-day return window: you have 3 days from delivery to request a return. No return requests will be entertained after 3 days of delivery.

Defective or undisclosed damage

If your piece arrives with a defect that was not mentioned in the product description, you can return it within 3 days of delivery. In this case, we cover the return shipping and issue a full refund to your original payment method (or store credit, your choice).

WhatsApp us at +92 331 1077756 within 48 hours of delivery with your order number and clear photos of the defect.

Doesn't fit or changed your mind

If the piece doesn't fit or you don't like it in person, you can return it within 3 days of delivery in exchange for store credit only — no cash refunds. Return shipping is on the buyer in this case, and we recommend using a trackable courier.

Store credit is issued once we receive the return and confirm the piece is unworn, unwashed, with all tags attached, and in the same condition it was sent.

Eligibility for any return

To be eligible, the item must be:

•     In the same condition you received it

•     Unworn and unwashed

•     With all tags attached

•     In its original packaging

Important: All our items are hand-picked vintage — pre-existing wear, fades, or repairs are noted in the product description and photos. These are not defects and do not qualify for a return.

How to start a return

Message us on WhatsApp at +92 331 1077756 within 3 days of delivery with:

•     Your order number

•     Reason for return (defect / doesn't fit / changed mind)

•     Clear photos of the item

If your return is accepted, we'll share the return address. Items sent back without prior approval will not be accepted.

Refunds & store credit timing

Once we receive and inspect your return (usually 2–3 business days), we'll notify you of the decision. Approved outcomes are processed within 5–10 business days:

•     Refunds (defect cases only): back to your original payment method — JazzCash, EasyPaisa, SadaPay, or bank transfer. COD orders are refunded via bank transfer or JazzCash (you'll share account details).

•     Store credit: issued as a code you can redeem at checkout on your next order. Never expires.

Non-returnable

•     Items marked "Final Sale"

•     Accessories once worn

•     Items returned after the 3-day window

•     Pieces with wear or damage caused after delivery

Contact

WhatsApp us at +92 331 1077756 or email support@theplaybackstore.com.

Last updated: August 2026