Refund policy

We have a 3-day return window: you have 3 days from delivery to request a return. No return requests will be entertained after 3 days of delivery.

Defective or undisclosed damage

If your piece arrives with a defect that was not mentioned in the product description, you can return it within 3 days of delivery. In this case, we cover the return shipping and issue a full refund to your original payment method (or store credit, your choice). Defects can include tears/holes/rips or clearly visible permanent stains on primary parts of the item.

WhatsApp us at +92 331 1077756 within 72 hours of delivery with your order number and clear photos of the defect.

Didn't like it or wrong size?

If the item simply isn't what you expected, or the size doesn't fit you the way you'd hoped, we won't offer a cash refund — but we will make it right another way.

• Exchange: swap it for another item of the same value from our current collection
• Store credit: receive credit equal to the value of the item, to use on a future order — no expiry

As with all returns, the item must reach us within the 3-day window and be in its original, unworn condition with tags intact.

Return Shipping

Shipping costs for sending an item back to us are the customer's responsibility, regardless of the reason for the return or exchange.

We recommend using a trackable courier service when returning an item, as we cannot be held responsible for items lost or damaged in transit back to us.

Eligibility for any return

To be eligible, the item must be:

•     In the same condition you received it

•     Unworn and unwashed

•     With all tags attached

•     In its original packaging

Important: All our items are hand-picked vintage — pre-existing wear, fades, or repairs are noted in the product description and photos. These are not defects and do not qualify for a return.

How to start a return

Message us on WhatsApp at +92 331 1077756 within 3 days of delivery with:

•     Your order number

•     Reason for return (defect/damage/does not fit)

•     Clear photos of the item

If your return is accepted, we'll share the return address. Items sent back without prior approval will not be accepted.

Refunds & store credit timing

Once we receive and inspect your return (usually 2–3 business days), we'll notify you of the decision. Approved outcomes are processed within 5–10 business days:

•     Refunds (defect cases only): back to your original payment method — JazzCash, EasyPaisa, SadaPay, or bank transfer. COD orders are refunded via bank transfer or JazzCash (you'll share account details).

•     Store credit: issued as a code you can redeem at checkout on your next order. Never expires.

Non-returnable

•     Items marked "Final Sale"

•     Accessories once worn

•     Items returned after the 3-day window

•     Pieces with wear or damage caused after delivery

Contact

WhatsApp us at +92 331 1077756 or email support@theplaybackstore.com.

Last updated: August 2026